Be Warned: Customer Service Agents Can See What You’re Typing in Real Time

Posted by Ivan Wong | Dec 7, 2018 | Industry Trends & Research | 0 |

Be Warned: Customer Service Agents Can See What You’re Typing in Real Time

So if you don’t want to be monitored or send secret messages to agents, put your phone on mute while on hold and copy/paste messages from another document to your customer service chatbox. And in general, be nice to customer service agents. It’s not their fault….